4871 Palm Coast Pkwy NW #2
Palm Coast, FL 32137
Phone: 386-246-3131
FAX: 386-246-3162
4871 Palm Coast Pkwy NW #2
Phone: 386-246-3131
Communication is a critical skill necessary for sales associates in order to succeed.
We can’t listen to respond; we must listen to understand. The elements of a good communicator include, empathy, patience, flexibility, and reward. Empathy is understanding and sharing the emotions that the customer is experiencing. We must be patient and be able to work at the customer’s pace. Remember that it’s not about you, it’s all about the customer. Take the time necessary for the customer to be able to process all the information that you have presented. In order for us to succeed we must be flexible in all aspects of our job. A good communicator will be able to discover information that is necessary to help the customer. “Go with the flow”! Based on the information learned, we must be flexible enough and land on our feet and continue.
Finally, reward yourself for a job well done! Making a sale or getting a listing is an objective to your income goal. Reward each successful objective in order to give you the incentive to achieve your goal! Remember, communication is a two way street. Your goal should be to discover and understand your customer’s feelings in order to satisfy their need!
You can have a good day or a bad day. It’s your choice. Make good choices. See you next time!
24 May 2021
I just did some work on some rental properties and my home, and I hired a few contractors to do the work. I’ve experienced horrendous customer service. What do you consider good customer service? In our business customer service is what we have to se...
17 May 2021
Ok, stop me if you’ve heard this one... A day before closing, a man and a woman go into a bar to conduct a walk through. The man says to the women, “Where are the washer and the dryer?” The woman says “I don’t know, they must have gotten clean away!”...
11 May 2021
In my classes I teach that as soon as we get our license, we are operating as Sole Proprietors with our Independent Contractors contract under our Broker. Many have realized that this might not be the best entity to work under. Many sales associates ...
03 May 2021
How important is getting a listing at the right price, the right terms, and the right time for marketing? Well, it’s very important, in fact, it’s a critical mix necessary to have a listing sell. Do we want to get listings or do we want to get listin...
26 April 2021
Communication is a critical skill necessary for sales associates in order to succeed. We can’t listen to respond; we must listen to understand. The elements of a good communicator include, empathy, patience, flexibility, and reward. Empathy is unders...